Return & Refund Policy

Thank you for shopping with Lakoware.

We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return within 14 calendar days of the date your order is delivered, subject to the conditions described below.

This Return & Refund Policy applies to purchases made through https://lakoware.shop/.

1. 14-Day Return Policy

You may request a return within 14 calendar days from the date your order is delivered.

To qualify for a return, the following conditions generally apply:

• The return request must be submitted within 14 calendar days of delivery.
• The product must be unused or in its original condition, except where the product is being returned because it arrived damaged, defective, or incorrect.
• The product should include its original packaging, accessories, parts, manuals, and other materials where reasonably possible.
• The product must not have been damaged, altered, modified, or misused by the customer.
• Proof of purchase or the original order information may be required.
• The product must be returned according to the instructions provided by Lakoware.

Returns submitted after the 14-day return period may not be accepted unless required by applicable law or approved by Lakoware.

2. How to Request a Return

Before sending any product back, please contact Lakoware to request return instructions.

You can contact us through:

Email: support@lakoware.shop
Phone: +1 510 493 2945
Contact Us: https://lakoware.shop/contact-us/

You may also use our live chat during business hours.

When contacting us, please provide:

• Your name
• Order number
• Email address used for the purchase
• Product name
• Reason for the return
• Photographs or videos, if the product is damaged, defective, or incorrect
• Any other information reasonably needed to process the return

Do not ship a product to one of our business addresses unless we specifically instruct you to do so. We may provide a separate return address or return instructions depending on the product and order.

3. Return Processing Time

Once Lakoware receives the returned product, we will generally process the return within 3 business days.

Return processing may include:

• Confirming the returned product
• Inspecting the product’s condition
• Confirming that the return meets the requirements of this policy
• Approving or denying the refund
• Initiating the applicable refund

The 3-business-day processing period begins after the returned product is received by Lakoware, not when the customer ships the product.

Once a refund is approved and issued, the time required for the funds to appear in your account may depend on your bank, credit-card company, payment processor, or other payment provider.

4. Refunds

If your return is approved, we will generally issue the refund to the original payment method used for the purchase.

The amount of the refund may depend on the reason for the return and the applicable terms of your order.

Unless otherwise required by applicable law, original shipping charges may be non-refundable where the customer is returning an item because of a change of mind or other reason unrelated to a Lakoware error or product defect.

We will not intentionally delay a refund beyond the time permitted by applicable law.

For online purchases, federal rules may impose refund obligations in certain circumstances, including situations involving orders that cannot be shipped within the promised timeframe.

5. Return Shipping Costs

Customer-Requested Returns

For returns requested because you changed your mind, ordered the wrong product, no longer want the product, or for another reason unrelated to a Lakoware error or product defect, the customer may be responsible for return shipping costs.

Any applicable return shipping responsibility or charges will be communicated to you before you complete the return.

Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged during delivery
• Defective
• Incorrect
• Missing material parts
• Materially different from the product ordered

please contact us as soon as possible.

After reviewing the issue, Lakoware may provide an appropriate resolution, which may include a replacement, return, refund, repair, or another remedy.

Where the issue is confirmed to be caused by Lakoware, the manufacturer, or the shipping process, Lakoware may provide return-shipping instructions or otherwise cover reasonable return-shipping costs as appropriate.

6. Damaged Products

Please inspect your order when it arrives.

If your product arrives damaged, contact us promptly at:

support@lakoware.shop

Please provide:

• Your order number
• A description of the damage
• Photographs of the product
• Photographs of the packaging
• Photographs showing the shipping label, where applicable

We may request additional information to help us determine whether the damage occurred during shipping or before delivery.

Please retain the original packaging until the issue has been resolved, where reasonably possible.

7. Defective Products

If you believe your product is defective, contact us with your order information and a description of the problem.

We may request photographs, videos, or other information to evaluate the issue.

Depending on the circumstances, applicable warranty terms, and applicable law, we may offer:

• A replacement
• A repair
• A refund
• A return
• Replacement parts
• Another appropriate remedy

Nothing in this policy limits any warranty or consumer remedy that cannot legally be excluded.

8. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or if an item or necessary component is missing from your shipment, please contact us promptly.

We will review your order and work with you to determine an appropriate resolution.

Depending on the circumstances, we may provide a replacement, missing component, return instructions, refund, or another appropriate remedy.

9. Non-Returnable Items

Unless otherwise required by applicable law, certain products or orders may not be eligible for return.

Examples may include:

• Products specifically identified as non-returnable
• Products damaged through customer misuse or improper handling
• Products that have been materially altered or modified by the customer
• Products that cannot reasonably be returned because of their condition
• Certain clearance, final-sale, or promotional products where clearly identified at the time of purchase
• Products returned after the applicable return period

If a product has special return restrictions, those restrictions should be disclosed on the applicable product page or at checkout.

10. Used, Damaged, or Altered Products

A customer-requested return may be denied or a refund may be reduced where permitted by law if a returned product has been:

• Used beyond what is reasonably necessary to inspect the product
• Damaged after delivery
• Modified
• Altered
• Improperly assembled
• Improperly installed
• Misused
• Missing significant parts or accessories
• Returned without required components

This does not limit your rights where a product was defective, damaged before or during delivery, incorrectly supplied, or otherwise subject to a legally protected consumer remedy.

11. Furniture Assembly and Returns

If a product requires assembly, customers should follow the manufacturer’s or Lakoware’s assembly instructions.

Improper assembly or installation may cause damage to the product.

Where a return is requested because of customer preference or change of mind, the product should be returned in substantially the same condition in which it was received, subject to applicable law.

If you believe the product has a manufacturing defect or assembly-related defect that is not caused by improper customer assembly, please contact us before attempting repairs or modifications.

12. Exchanges

If you would like to exchange an item, contact us at:

support@lakoware.shop

Exchanges are subject to product availability.

If the requested replacement product is unavailable, we may offer a refund or another available resolution.

An exchange may be treated as a return and new purchase depending on our inventory and order-processing system.

13. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

Email: support@lakoware.shop
Phone: +1 510 493 2945

Cancellation requests are not guaranteed once an order has entered processing, fulfillment, or shipment.

If the order has already shipped, you may need to receive the product and follow the applicable return procedure.

If an order is successfully canceled before shipment, any applicable refund will generally be issued to the original payment method.

14. Refunds for Orders That Cannot Be Fulfilled

If Lakoware cannot fulfill an order, we will provide the applicable notice and remedy required by law and our stated policies.

For online orders, federal law generally requires sellers to have a reasonable basis for shipping within the advertised timeframe, or within 30 days when no shipping timeframe is stated. If the seller cannot ship as promised, the customer may be entitled to cancel and receive a refund under applicable federal rules.

15. Late or Missing Deliveries

If your order does not arrive within the timeframe communicated to you, please contact us.

We will investigate the delivery status and, where appropriate, work with the shipping carrier to resolve the issue.

If an order cannot be delivered or is confirmed to be lost, Lakoware will provide the remedy required under applicable law and our policies.

Customers should provide an accurate shipping address when placing an order.

16. Refund Timing

After a return is received and approved, Lakoware generally processes the refund within 3 business days.

After Lakoware initiates the refund, your financial institution or payment provider may require additional time to post the funds to your account.

The exact timing may vary depending on the payment method and financial institution.

If you believe a refund has been approved but has not appeared after a reasonable period, please contact us.

17. Refund Method

Refunds will generally be issued to the original payment method used to make the purchase.

We may use another refund method only where appropriate and permitted by applicable law.

We will not require a customer to accept store credit instead of a monetary refund where applicable law requires a monetary refund.

18. Return Inspection

Returned products may be inspected after receipt.

Inspection may be necessary to determine:

• Whether the correct product was returned
• Whether the product is eligible for a refund
• Whether the product was damaged after delivery
• Whether required parts and accessories are included
• Whether the return meets the conditions of this policy

We will make reasonable efforts to process eligible returns fairly and consistently.

19. Fraudulent or Abusive Returns

Lakoware reserves the right to investigate suspected fraudulent or abusive return activity.

Examples may include:

• Repeated returns involving materially damaged products
• Returning products that were not purchased from Lakoware
• Providing false information about an order
• Returning materially different products
• Attempting to obtain multiple refunds for the same order
• Other fraudulent return activity

Where permitted by law, we may refuse or restrict returns associated with fraudulent or abusive activity.

This provision does not limit legitimate consumer rights.

20. Gift Purchases

If a product was purchased as a gift, the refund may generally be issued to the original purchaser or original payment method.

If you received an item as a gift and would like to request a return, contact us so that we can review the available options.

21. Sale and Promotional Items

Products purchased during sales or promotional events may be subject to additional return conditions if those conditions were clearly disclosed before purchase.

Unless specifically stated otherwise, sale items remain subject to the applicable provisions of this Return & Refund Policy and applicable law.

22. Customer Responsibility

Customers are responsible for:

• Providing accurate order and shipping information
• Following return instructions
• Packaging returned products appropriately
• Using a trackable shipping service when appropriate
• Keeping proof of return shipment where applicable
• Returning all required product components
• Contacting Lakoware within the applicable return period

Lakoware is not responsible for a return package that is lost in transit after being shipped by the customer unless otherwise required by law.

23. Return Shipping Address

For security and order-processing purposes, do not send a return to a Lakoware business address unless our customer-service team specifically instructs you to do so.

After your return request is approved, we will provide the appropriate return instructions and address.

24. Contact Us About a Return or Refund

For assistance with a return, refund, damaged product, defective product, cancellation, or exchange, contact us:

Lakoware

Email: support@lakoware.shop
Phone: +1 510 493 2945
Contact Us: https://lakoware.shop/contact-us/

You may also contact us through our live chat.

Business Hours:
Monday–Friday, 9:00 AM–7:00 PM (USA Time)

Business Locations:

202 N Koenigheim St, Suite A
San Angelo, TX 76903
United States

350 Newpark Mall Rd
Newark, CA 94560
United States

25. Changes to This Return & Refund Policy

We may update this Return & Refund Policy from time to time.

When we make changes, we will update the “Last Updated” date at the top of this policy.

Any updated policy will apply to purchases made after the updated policy becomes effective, unless otherwise required by applicable law.

26. Applicable Law and Consumer Rights

This Return & Refund Policy is intended to operate consistently with applicable U.S. federal and state laws.

Nothing in this policy is intended to waive, restrict, or eliminate any consumer right or remedy that cannot legally be waived or restricted.

Where applicable law provides a consumer with greater rights than those described in this policy, the applicable law will control.

Last Updated: August 12, 2026

Lakoware
https://lakoware.shop/
support@lakoware.shop
+1 510 493 2945